Legal

Privacy Policy

Prepared for Sylntra, Thane, Maharashtra, India. This must be reviewed by a qualified professional in India before launch. It is not legal advice.

Who we are

Sylntra is a website design and development studio operated by Sylntra, based in Thane, Maharashtra, India. For any privacy question, contact hello@sylntra.com.

What we collect

We only collect what you give us. If you complete the enquiry form, that is your name, email address, business name or website, the nature of your enquiry, your timeline, the package you are considering, and whatever you write in the message field. If you contact us by email or WhatsApp, we hold that correspondence.

We do not use tracking cookies, advertising pixels or profiling tools. Basic server logs may be retained by our hosting provider for security and diagnostics.

Why we collect it and on what basis

Your details are used solely to respond to your enquiry, prepare a proposal and, if you become a client, deliver the project. Under the Digital Personal Data Protection Act, 2023, we process this data on the basis of the consent you give when submitting the form.

How long we keep it

Enquiries that do not become projects are deleted within 24 months. Client records are retained for as long as required for contractual and tax purposes.

Who we share it with

We do not sell, rent or trade your data. It may be processed by service providers acting on our behalf, such as website hosting, email and form delivery. Each is bound to use it only for that purpose.

Your rights

Email hello@sylntra.com and we will respond within a reasonable period. If you are not satisfied, you may raise a grievance with us first. Our grievance contact is the founder, reachable at that address.

Third-party services

Fonts are self-hosted on this website. WhatsApp and LinkedIn links take you to services governed by their own policies.

Spam protection

Our enquiry form is protected by Google reCAPTCHA v3, which helps prevent automated spam and abuse. When the form is used, Google may receive technical information about the request, such as your IP address, browser and device characteristics and interaction data, in order to assess whether the submission is automated. That processing is carried out by Google under its own Privacy Policy and Terms of Service. We use reCAPTCHA solely to keep spam out of the enquiry inbox. We do not use it for advertising, and we do not use it to profile you.

Children

This website is not directed at children and we do not knowingly collect data from anyone under 18.